KB스타뱅킹

Try KB Star Banking, an easy and convenient lifestyle financial platform for you.

■ Use KB Star Banking's "Mobile ID Service" instead of your physical ID whenever you need to verify your identity!

■ KB Star Banking also lets you easily sign up for the "KB Star Banking Exclusive Telecommunications Plan," which offers benefits.

■ (For customers aged 14-18) With just your own mobile phone, open a "Pocket" account and use transfers, payments, and credit card transactions without an ID card with the "KB Star Teens Service."

■ When your hospital requires ID verification, use KB Star Banking's "Health Insurance QR Service" for easy access!

■ Now, manage your group meetings conveniently in KB Star Banking with the "KB Group Account Service."

■ Set up "Auto Login" with your KB Kookmin Card to automatically log in the moment you open the app!

■ With just your own mobile phone and ID, you can open a deposit/withdrawal account and sign up for internet banking all in one place, without visiting a bank! (Ages 14 and above)

■ KB Star Banking is equipped with V3 (version G6.2.0 or higher), allowing you to use KB Star Banking securely.

■ Receive real-time alerts, including deposit/withdrawal notifications, benefits, and investment information, through KB Star Banking.

■ Receive personalized information and specialized asset management, including maturity dates, yields, product information, and messages from branches.

■ Access specialized services like KB Financial Group product inquiries, stock trading, KB Pay, and insurance planning, all from KB Star Banking.

■ Faster and safer with 'KB Kookmin Certificate'!

· KB Kookmin Certificate is a service that issues and stores a KB Kookmin Bank certificate in a secure area on your smartphone, allowing you to use KB Star Banking without worrying about theft or duplication. (1 device per person)

· Trade easily and safely without a security card or OTP.

· From issuing a personal customs clearance code for overseas direct purchases to paying health insurance premiums and year-end tax settlements! The convenience you can experience with KB Kookmin Certificate continues to expand.

■ Troubleshooting Guide

- If your KB Kookmin Certificate is not visible on your LG phone,

☞ This issue occurs because your LG phone's operating system (OS) has not been updated to comply with Google's development policies. In this case, [uninstall and reinstall the KB Star Banking app from the Google Play Store > reboot your phone > reissue your KB Kookmin Certificate] to continue using the app.

- If the app fails to update or install,

☞ Go to [Settings > Applications > Play Store > Storage] and clear data and cache, then try again.

- If you're unable to issue a KB Kookmin Certificate or log in, please: ☞ [Delete the KB Star Banking app > Reboot your phone > Reinstall the KB Star Banking app] and then try issuing the KB Kookmin Certificate again.

- If your Samsung smartphone's ID recognition isn't working properly, please: ☞ [Phone Settings > Applications > Camera > Camera Settings > Target Tracking AF 'ON'].

- General steps to take if you're not receiving real-time deposit/withdrawal push notifications:

☞ Go to [Settings > Applications > KB Star Banking > Notifications] on your phone and check whether "KB Bank" is allowed in the "Notifications" category.

☞ Go to [KB Star Banking Full Menu > Settings > App Settings > Clear Cache/Cookies > Clear Cookies/Data].

☞ Go to [KB Star Banking Full Menu > Notification Settings] and deactivate push notifications, then reactivate them.

☞ If push notifications still aren't arriving despite the above steps, delete KB Star Banking > reboot your phone > reinstall KB Star Banking. (Note: For AOS, the joint certificate will be deleted, so you'll need to reissue it.)

■ KB Star Banking Customer Communication Channel

· Internet Chat Consultation: KB Star Banking Home > Chatbot/Consultation > Chatbot/Consultation Chat (Chatbot Consultation: Available 24 hours a day)

· Naver Blog: Click https://blog.naver.com/kbebiz_star or search for "Naver" in the Naver search bar. Search for "Blog" > Enter "KB Star Banking App Review" in the blog search field.

· Branch Email: [email protected]

· Customer Center: 1588-9999, 1599-9999, 1644-9999 (0▶3) (Overseas: +82-2-6300-9999) (Phone Consultation: Weekdays 9:00-18:00)

■ Notice on App Access Permissions

In accordance with Article 22-2 (Consent to Access Permissions) of the Act on Promotion of Information and Communications Network Utilization and Information Protection and its Enforcement Decree, the following information provides information on the access permissions required to provide KB Star Banking services.

【Required Access Permissions】

• Phone: Verifies your phone number for mobile phone identity verification and accesses your phone's status and device information. This permission is used for services such as designated phone use, Smart OTP, mobile phone identity verification, version check in settings, (re)issuance of KB Kookmin Certificates, issuance of financial/joint certificates, and open banking.

• Installed Apps: This permission is used to detect potential threats among applications installed on your smartphone to prevent electronic financial transaction incidents.

【Optional Access Permissions】

• Storage: This permission is used for accessing device photos, media, and files. This permission is used for functions such as [saving, modifying, deleting, and reading certificates], [sending special remittance messages after transfers], [saving bankbook copies], and [saving transfer confirmations].

• Contacts (Address Book): This permission is used to retrieve contact information from the device when transferring contacts or sending transfer results via SMS. • Camera: Access to photo functions. This permission is used for ID card photos, convenience services (such as submitting documents to the bank, taking photos of utility bill payments, etc.), and copying QR certificates.

• Microphone: Access to video calls for non-face-to-face identity verification, quick transfers via voice, etc.

• Location: Access to device location information. This permission is used for services such as finding branches/automated teller machines and scheduling branch consultations.

• Physical Activity: Access to KB Daily Walking service.

• Notifications: Push notifications are used to receive ARS authentication, useful product/service/event information, and various financial benefits.

※ You can still use KB Star Banking services without consenting to optional access permissions. However, some required functions may be restricted. You can change these permissions in [Smartphone Settings > Applications > KB Star Banking > Permissions].

※ If you are using a smartphone with an Android OS lower than 6.0, all permissions may be required without the optional permissions. In this case, check if your smartphone's operating system can be upgraded to Android 6.0 or higher. After upgrading, you must delete and reinstall any previously installed apps to properly configure access permissions.

■ Notice

· Any personal internet banking customer using a smart device running Android version 5.0 or higher can use KB Star Banking.

※ KB Star Banking may not function properly if you are using a beta version of the OS. We recommend using the official version.

· You can install the app via your mobile carrier's 3G/LTE/5G or wireless internet (Wi-Fi). For 3G/LTE/5G, data charges may apply if your data usage exceeds the allotted capacity, depending on your plan.

· In accordance with guidelines from the Financial Supervisory Service, KB Star Banking cannot be used on smart devices that have been modified (jailbroken or rooted) to prevent electronic financial fraud. Even if certain apps are installed, the device may be recognized as modified. (Contacting the A/S center and resetting the device are recommended.)