RFM4U

RFM4U is a enterprise grade Facility Management app powered by Jio Partner World

Retail Facility Management-4-U (RFM4U), an enterprise-grade Facility Management Product powered by JPW (Jio Partner World). RFM4U is specifically designed to cater to the diverse needs of Reliance Retail, enabling them to efficiently manage over 1 million assets spread across 18,000+ facilities all over India.

With a user base exceeding 20,000 professionals encompassing various roles, RFM4U serves as a comprehensive end-to-end Facility Management platform. Its primary goal is to streamline complex operations, enhance process efficiencies, reduce costs, and offer valuable business insights to facilitate better decision-making.

RFM4U adopts a mobile-first approach, providing a seamless ticket management system and field force solution. It enables easy issue reporting, swift technician allocation, closure tracking, and efficient SLA (Service Level Agreement) management. With real-time call and issue status tracking, complemented by detailed analytical reporting, RFM4U empowers businesses with essential data-driven insights for enhanced performance and growth.

The product offers a wide range of key capabilities, including:

Mobile Ticket Creation: Facility managers can create tickets on-the-go using a mobile app, ensuring prompt issue resolution and improved efficiency.

On Time-Quality Service: Timely and high-quality service enhances customer satisfaction and loyalty.

Field-Force Transparency: Full visibility of engineer locations optimizes resource allocation and reduces response times.

OTP-based Closure and Feedback: Secure ticket closure with valuable customer feedback.

Real-Time Business Insights: NHQ and supervisors access a comprehensive dashboard with aggregated Work Order status.

Root-Cause Analysis: Identifying and addressing underlying issues for improved efficiency.

Engineer and Vendor Performance Insights: Analyzing performance data to optimize workforce and vendor management.

Auto-Assignment of Tickets: Streamlining ticket distribution for quicker issue resolution and productivity.

Embark your journey with RFMFU now.