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RFM4U is a enterprise grade Facility Management app powered by Jio Partner World
Retail Facility Management-4-U (RFM4U), an enterprise-grade Facility Management Product powered by JPW (Jio Partner World). RFM4U is specifically designed to cater to the diverse needs of Reliance Retail, enabling them to efficiently manage over 1 million assets spread across 18,000+ facilities all over India.
With a user base exceeding 20,000 professionals encompassing various roles, RFM4U serves as a comprehensive end-to-end Facility Management platform. Its primary goal is to streamline complex operations, enhance process efficiencies, reduce costs, and offer valuable business insights to facilitate better decision-making.
RFM4U adopts a mobile-first approach, providing a seamless ticket management system and field force solution. It enables easy issue reporting, swift technician allocation, closure tracking, and efficient SLA (Service Level Agreement) management. With real-time call and issue status tracking, complemented by detailed analytical reporting, RFM4U empowers businesses with essential data-driven insights for enhanced performance and growth.
The product offers a wide range of key capabilities, including:
Mobile Ticket Creation: Facility managers can create tickets on-the-go using a mobile app, ensuring prompt issue resolution and improved efficiency.
On Time-Quality Service: Timely and high-quality service enhances customer satisfaction and loyalty.
Field-Force Transparency: Full visibility of engineer locations optimizes resource allocation and reduces response times.
OTP-based Closure and Feedback: Secure ticket closure with valuable customer feedback.
Real-Time Business Insights: NHQ and supervisors access a comprehensive dashboard with aggregated Work Order status.
Root-Cause Analysis: Identifying and addressing underlying issues for improved efficiency.
Engineer and Vendor Performance Insights: Analyzing performance data to optimize workforce and vendor management.
Auto-Assignment of Tickets: Streamlining ticket distribution for quicker issue resolution and productivity.
Embark your journey with RFMFU now.
Last updated on Aug 3, 2024
New Features release and performance improvements
Uploaded by
Julian Sanchez
Requires Android
Android 7.0+
Category
Report
RFM4U
1.0.9-11 by Jio Platforms Limited
Aug 3, 2024