DNR Group ITSM

DNR Group ITSM enables quick reporting and efficient handling of incidents.

The ITSM mobile client is a tool dedicated to DNR Group clients that enables comprehensive management of IT requests from mobile devices. Thanks to modern functionalities, the application facilitates quick and effective reporting of requests and incidents, ensuring efficient service and full control over the IT service management process. The application was designed to support DNR Group customers who need an intuitive and mobile tool for monitoring and solving IT problems in their organizations.

Key app features:

Submitting applications

The application allows users to quickly submit requests regarding IT needs, such as requests for access to resources, installation of new software, changes to system configuration or other activities requiring technical support. The customer can enter all the necessary information, which speeds up the process of processing applications by the IT team.

Reporting incidents

In the event of technical issues such as system, hardware or software failures, users can quickly report incidents via the app. Thanks to a simple form, the customer can describe the problem and indicate its location, which allows the technical support team to diagnose and solve problems effectively and quickly.

Report categories

The application allows you to assign each report to the appropriate category, which allows you to effectively manage various types of problems and requests. The customer can choose a category consistent with the nature of the report, which facilitates the organization of the work of the IT team and ensures faster response to reports.

Report location

One of the key functionalities of the application is the ability to provide the location of the report. The user can indicate the exact place where the incident occurred, e.g. an office, server room or other part of the infrastructure. This functionality allows the IT team to quickly get to the source of the problem and act effectively.

Title and description of the submission

Each report, whether a request or an incident, must include a title and a detailed description. The title of the report allows you to quickly identify the problem, while the description allows you to provide accurate information regarding the incident or request. Users can enter details such as the symptoms of the problem, when it occurred, and what steps have already been taken to resolve it.

Prioritization of requests – Urgency

The app allows DNR Group customers to determine the urgency of their report. The user can select the priority level, thanks to which the technical support team will know which reports require immediate attention and which can be resolved in a standard manner.

Attaching documents

The ITSM DNR Group application supports the ability to add documents and other files as attachments to reports. Users can attach photos, screenshots, diagnostic reports, or other files that may help resolve the ticket. Transferring files is simple - both from the camera and the device's gallery.