Ajuda.aí Vitória

App to support PMV servers: report and monitor IT problems.

The "ajuda.aí" application is an essential tool for all employees of the Municipality of Vitória, allowing the opening and monitoring of calls related to technical problems in servers and systems essential for the effective functioning of public administration.

This application simplifies the process of reporting technical problems, allowing servers from all areas to efficiently report any issues that may affect the smooth operation of municipal servers and systems. Whether you are a member of the IT team or any other part of the council, this app is a valuable tool to ensure issues are dealt with effectively and support is provided quickly.

Highlighted Features:

1. Uncomplicated Call Opening: With just a few taps on the screen of your mobile device, you can effectively record any technical problem affecting city hall servers or systems.

2. Real-Time Tracking: Once you have opened a ticket, the app allows you to track the progress in real-time. You will receive updates on the status of your ticket, from the time it was logged until it is fully resolved.

3. Call History: Keep a complete and accessible record of all previous calls. This can be useful for future reference and to ensure recurring issues are handled appropriately.

With "ajuda.aí", all municipal employees can contribute to the operational efficiency of Vitória City Hall, ensuring that servers and systems function reliably and effectively to meet the needs of the public administration and the local community. This application is an essential tool for the success of all city hall teams.