AVIS CLIENT

Customer review management application based on scanned QR codes (...)

Our customer review management solution revolutionizes the traditional concept of suggestion boxes by transposing it into the digital age. This transformation marks the dematerialization of old suggestion boxes towards a digital approach, offering an innovative and instantaneous way to collect customer opinions regarding the services of our employees. This platform is distinguished by the generation of individual QR codes for each member of staff, set up by the manager, and the provision of specific questionnaires intended to directly assess the quality of the service provided.

Transition to digitalization:

Rather than dropping suggestions into a physical box, our customers are asked to scan a unique QR code assigned to each staff member, directing them to an online questionnaire designed to directly rate the customer experience. This digitalization transcends the limitations of old suggestion boxes by offering a faster, more direct and more interactive process.

Interactivity and speed:

The transition to this digital solution allows for more dynamic interaction. Customers can express their opinions, comments and suggestions in real time, by answering a concise questionnaire that only takes 2 minutes of their time. This creates a more engaging and instant experience, improving the likelihood of getting detailed and useful feedback.

Analysis and continuous improvement:

The data collected using this digital solution is processed to provide valuable insights for continuous improvement. This in-depth analysis allows for a more detailed understanding of customer needs and expectations, as well as the strengths and areas for improvement in terms of our employees' services.

Advantages over traditional suggestion boxes:

The digitalization of this process presents a significant advantage compared to old suggestion boxes. In addition to customer convenience, this approach provides more efficient collection and deeper analysis of returns. This data enables rapid adjustments and specific corrective actions to proactively improve the customer experience.