CamCall

Next-Gen video-based support solution with seamless integration to your business

CamCall Agent app is a part of the CamCall range of services specially designed to ensure a seamless experience for existing clients. Through the CamCall mobile application, agents can provide required services through their mobile devices.

Experience secure, productive services through CamCall via industry leading video and audio conferencing with chat, file-sharing and many more features.

General Features:

• VIDEO BASED AGENT SERVICES FROM ANYWHERE

The agents can use CamCall application from anywhere on their mobile devices, to provide services through live video chat in just a few taps.

• INFORMATIVE DASHBOARD

CamCall Dashboard provides a comprehensive look into the services provided by the agents. This in turn would help you strategize your customer communications plan through data-driven approach. Agent dashboard comprises of some key information such as:

o Occupancy Percentage – Through this metric, the availability and activity of the agent can be tracked.

o Total Calls – This is the total number of calls which the agent has attended.

o Average Handle Time – This is the total time spent by the agent in providing services.

o Average Calls Wrap Time – This is the summary of the average call duration.

o Logged in Hours – This is the total number of hours spent in a day by the agent.

• SHARE SCREEN

During the call, agents can use this functionality to share their device screen with the customers. This helps the agent to resolve customer queries through visual aids such as presentations, support documents, videos etc.

About CamCall

THE FUTURE OF BUSINESS COMMUNICATION

World’s 1st Video-based Support Platform for Inbound Calls to enable winning Sales Calls & world-class Customer Support. CamCall is an app-less system, which doesn’t require any software installation in customer’s phone or agent’s desktop.

Human Connect: Personalized and human connection through virtual face-to-face meeting.

Higher Conversions: Quicker and easier sales conversions over video

Faster Resolutions: Faster resolution of customer issues aided by visuals

Higher Engagement: Higher engagement for both agents & customers

Customer Experience: Enhanced customer experience leading to customer delight

Virtual Meetings: New age solution replacing physical meetings post COVID-19

WHY CHOOSE CAMCALL?

• A Leading Solution for Video Sales and Support

• Go Live in less than 60 Minutes: Plug-and-Play Solution. Unlike other offerings in market, can be set-up very quickly as it is completely cloud-based

• Call Scheduling Not Required: No need to schedule a Video call. Customers can initiate a call directly and any available agent in the queue can answer

• Sharing of Presentation on Video Call: Agents can share AV content, presentation with customers through screen-sharing

• Switch from Voice to Video: Unlearn the old ways. Give face to voice for better human connection

• Reduction in Infrastructure Costs: Reduction in infrastructure costs with a completely Cloud-based solution

HOW DOES CAMCALL MAKES A DIFFERENCE

Grow your business through Next-Gen Features.

Video Calling: 1-to-1 call with a facility to transfer call or add more participants

Screen Sharing for Agents: Audio / video content sharing with customers on the call

Supervisor Monitoring: Increase in operational efficiency and proper call handling by agents

Smart Call Distribution Logic: Call-routing based on different logic: round robin, sticky agents or broadcast

3rd Party Integrations: Seamless integration with your Website/ App/ CRM

Analytics & Dashboard: Dashboard to track important metrics for supervisors

Extensive Reports: Varied set of reports to help in taking data-driven decisions

Video Call Recordings: Recordings of all video interactions for Quality and Audit

Industry Standard Encryption: AES 256-bit Security for all communication

Low Bandwidth Requirement: Possible to call even with bandwidth as low as 250 kbps