TRAI MyCALL

Crowd Sourced Voice Call Quality Monitoring

The app 'TRAI MyCall' is owned by Telecom Regulatory Authority of India (TRAI). TRAI, being a telecom regulator, collects perceived call quality from telecom consumers in India through MyCall. 

This App requires 'Call Log' & 'Contact' permission, to display calls(both received & dialled), which allow consumers to give call-wise feedback. The call log presented to the user in the App is mapped with Contacts, which help users to identify the call and provide their feedback. Without access to Call Log, consumers can’t provide their feedback. Feedbacks are only initiated by the users and users can uninstall the App any time, if they do not wish to provide the access to 'Call Log' & 'Contacts'. The feedbacks are stored in the backend anonymously, without any reference to the Contacts/Call Log. These feedbacks are important for TRAI, as telecom sector regulator in India, for monitoring the quality of service (QoS) & policy making.

Key Features

a. Real time rating pop up after calls (user configurable layout)

b. Historical & summarized feedback data

c. Feature to rate a call later from History; ability to rate multiple calls together

d. Map based feedback dashboards on the app

e. Configurable rating frequency settings & data sync settings

f. Hindi language support synchronized based on phone language setting

g. Option for users to mark call as dropped or poor network

h. Option for users to provide additional information such as background noise or audio delay