TechAssistant 2.0

Support for certified service technicians for RATIONAL cooking systems

Access RATIONAL Service Information on the Go with the TechAssistant 2.0 App

Use the TechAssistant 2.0 app to quickly and easily access the most important service information for RATIONAL cooking systems while on the move:

iCombi Pro, iCombi Classic, iVario, SelfCookingCenter, CombiMaster Plus, and VarioCookingCenter.

Log in to the app using your RATIONAL ID.

Home – Your Central Overview

The following functions are available here:

Search – Global Search

Search for appliances, service parts, and technical information.

Device-specific information such as circuit diagrams, service parts, and additional info can be found using the equipment number.

To do this, enter the last seven digits of the serial number or scan the QR code from the nameplate.

You can also search specifically for documents by entering relevant keywords.

Multifunction Scanner

The scanner recognizes QR and barcodes and takes you directly to:

the corresponding device (QR code from the nameplate),

the shopping cart (barcode on service part packaging),

generates passwords for options (QR code on the device),

generates PINs for access to the service level (QR code on the device).

Device Information

If you don’t have a serial or equipment number, you can select a device using filter criteria here.

At the end of the selection, you’ll gain access to the corresponding service parts catalog.

Documentation

Here you’ll find important documents for all supported devices:

Training materials

Installation instructions

Technical information

Conversion guides

Technical videos

Service Reference

Compact overview of messages and information related to the devices

PINs and Passwords

Here you can generate and find PINs for the service level and stored passwords from option management.

Tab Bar – Navigation at the Bottom of the Screen

Home – Back to the overview

Favorites – Quick access to saved content

Cart (active) – Overview of current orders

More – Additional functions such as:

Cart management

Profile

Digital Service Manager

Marine support

Legal notice

Notifications

New documents or information are displayed here.

RATIONAL decides whether a notification is sent for a document.

If the notification is active, you will automatically receive a message.