FIDesk

Incident Management, Request Fulfillment, Asset Management and Reports

ITSM stands for IT Service Management, and it’s essentially the process of creating, planning, managing, delivering, and monitoring the IT services that a business needs. With virtually every business operating today relying on IT in some form or fashion, ITSM is the backbone of the process – it’s what keeps a business running properly. And adding the right ITSM mobile application to the mix can help even further.

FIDesk mobile app is launched to extend the reach of the service desk to all the staff and users on the go or using their own mobile devices.

It helps users to check on incident status, submit requests or search for answers to common IT questions. Analysts and technicians can manage their tasks, assignments and workloads while providing support where needed.

By harnessing the power of today’s mobile devices, users who utilize an FIDesk mobile application get things like:

• Submitting photos when an incident or issue occurs

• Manage ticket queue from anywhere

• Raise Service Request using Mobile app

• Photo submission of forms and data,

• QR code scanning

• Bar code scanning for Asset verification.