Электронная книга резервов LeC

A unique online tool for working with restaurant reservations.

An online tool that allows you to keep all restaurant reservations in electronic form and automatically collect the guest database, improve the quality of services provided and increase guest loyalty.

CRM LeClick for a restaurant is:

MANAGEMENT AND OPTIMIZATION OF LANDING, REDUCING COSTS

    • online and telephone reservations, ease of use, intuitive interface

    • quick change / setup of the hall scheme

    • ability to work with guests who have arrived without prior reservation

    • the possibility of a reservation at any time if the restaurant’s telephone is busy or the reservation is made during the hours when the restaurant is closed

    • increased table turnover: elimination of intersections, loss of guests, overbooking, waiting list

IDENTIFICATION OF GUESTS AND REMOTE CONTROL IN REAL TIME

    • Caller ID

    • maintaining a full guest card - effective for conducting advertising campaigns

    • the ability to tag guests inside the database according to certain parameters

    • black and white lists

    • access to statistics from anywhere with the ability to upload detailed reports about the institution

INCREASE LOYALTY AND SERVICE LEVEL

    • history of preferences and wishes of guests

    • call archive

    • control and staff training

    • reduced guest churn

SIMPLIFICATION OF SUPPLIES WITH PARTNERS

    • the source of the reservation when creating (if the reservation came online / if the Host selected the appropriate partner from the list during creation)

    • uploading reports for each specific partner for a given period of time