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Passerelle Remote Support is used for advanced remote support for field engineers by service-desk operators. The field engineers can carry smart glasses (or use tablets or other portable devices). The device's camera feeds a live video stream to the service-desk operator, next to bi-directional audio and messaging support. The operator can send documents, take remote on-site pictures, store them for later reference, enrich them with annotations and show them on the device of the field engineer. Such annotations can even be made on the live video stream, resulting in an AR-like experience for the field engineer.最新バージョン 2.11.0 の更新情報
Last updated on 2021年10月09日
- Added support for showing a dialog with the data storage consent template -if the data storage consent option is enabled - when a guest user starts a call
- Fixed issue with sending/receiving media on android 11 (due to recent upgrade to SDK30)
翻訳中...
Passerelle Remote Support
2.11.0 by SupportSquare NV
2021年10月09日