Passerelle Remote Support

Echtzeit-Video-Unterstützung zwischen Vor-Ort-Techniker und Off-Site-Support-Experten

Passerelle Remote Support is used for advanced remote support for field engineers by service-desk operators. The field engineers can carry smart glasses (or use tablets or other portable devices). The device's camera feeds a live video stream to the service-desk operator, next to bi-directional audio and messaging support. The operator can send documents, take remote on-site pictures, store them for later reference, enrich them with annotations and show them on the device of the field engineer. Such annotations can even be made on the live video stream, resulting in an AR-like experience for the field engineer.