Hiver

Hiver is a customer service solution designed for teams on Google Workspace.

The feature-packed, yet simple and intuitive Hiver mobile app lets customer service teams easily manage shared email accounts like support@, orders@, and services@ seamlessly and on the go. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Vacasa, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.

The Hiver mobile app brings powerful features to your inbox:

Shared Inboxes: Manage shared inboxes like support@, services@

Email Assignments: Turn emails into actionable tasks and delegate them to your team members

Email Statuses: Stay on top of every conversation by managing emails’ statuses as open/pending/closed

Email Notes: Put an end to long and confusing email threads and collaborate with your team using notes and @mentions

Permalinks: Create permalinks to share conversations across channels

Reply on Conversations: Send personalized responses to customers using your email address or other aliases

Notification Center: Keep track of all your tasks in one place, mark notifications read/unread

Collison Alert: Help teams avoid mistakes like email duplication with real-time collision alerts.

Push and In-app Notifications: Get real-time alerts for email assignments, @mentions, CSAT, SLA violations, and new conversations in your shared mailboxes

If you have any questions, please contact us at support@hiverhq.com