RootDesk

A product of Datamoulds Pvt Ltd.

RootDesk is a generic work tracking app with a extremely easy to use UI and configurable backend.

RootDesk is a Customer Support/Helpdesk Tool + BugTracker + Agile Software + Ticketing Tool + IT Support Tool + Performance Management System + Automation Tool + Team Collaboration Tool + Voucher Tracker + Timesheet Management Tool.

RootDesk is a completed integrated tool with all the above listed features talking to each other seamlessly.

The goal behind RootDesk is to bring all departments in a company on a single platform with lots of automation capabilities to reduce repetitive work.

RootDesk in itself is very configurable product.

key features:

1. Awesomely built

2. Awesomely fast

3. OpenAPI

4. Team Collaboration

5. Customer Communication

6. Improve your customer service

7. Improve team collaboration

8. Track team/ individual performances

9. Timesheets

10. Vouchers

11. General Ticketing

12. Automation capable (automatic ticket assignments)

13. Completely integrated

14. Completely configurable

15. One Product for All (Customer + Executive + Manager + Management)

16. Org-Structure / Team mmanagement

17. Knowledge base

18. Team wise configurable forms

19. Works anywhere in the world

20. Email ticketing

21. Use cases for RootDesk:

1. Novire support team uses RootDesk for handling customer queries and issues.

2. Novire Service team uses RootDesk to provide after sales service and repair for their IoT devices across India.

3. Novire Service team uses RootDesk mobile app to collaborate service and repair operations among all executives across India.

4. Novire development team uses RootDesk to keep track of all BUGS in the system.

5. Novire development team uses RootDesk to keep track of all project activities with timesheets.

6. Novire IT support team uses RootDesk to solve and track all IT support related activities.

7. Datamoulds team uses RootDesk for Helpdesk,Bugtracker and timesheets.