Servify FST

Servify FST App適用於協助Google Pixel用戶的現場服務技術人員。

With the Servify FST App, Field Service Technicians (FSTs) can keep track of and take action, on daily requests received for Google Pixel devices in their city. The App provides a ready reckoner for the FSTs to perform basic troubleshooting steps and determine if the customer’s Google Pixel device needs to be brought in to the Service Centre for servicing or can be fixed during an onsite visit.

Key Features:

• Easy navigation to customer’s & service centre’s location

• FSTs can update customer details like correct email ID, address etc.

• Get real-time status updates during service events

• Update Loaner device details

• Accurately capture relevant service details