SMART eTickets

The official mobile ticketing app from the SMART Train

The Sonoma-Marin Area Rail Transit (SMART) eTickets app allows you to purchase and use tickets instantly on your phone using a debit or credit card. Simply download the free app, register your e-mail address in our secure system and you're ready to ride.

With the SMART Train Mobile Tickets app, you can:

· Purchase one-way or round-trip tickets

· Receive a discounted fare if you qualify as: Youth (5 -18), Senior (65 & Older) or

a passenger with disabilities

· Pay a single fare or multiple fares for a group of riders

· Store multiple tickets on your phone for future use

· Activate tickets

· Register your debit/credit card in our secure system

IMPORTANT REMINDERS:

· You need an account to use mobile tickets. An account only requires an email &

password

· Once you purchase your ticket it will appear in your "ticket wallet"

· Activate your ticket shortly before boarding the SMART Train

· If you purchased multiple tickets remember to activate all of them. Tickets are displayed

in order of activation. Swipe to advance to the next ticket

· Be prepared to show your active ticket(s) to SMART personnel

· Keep an eye on your battery level. You are held responsible for having a mobile phone in

good working order and usable prior to boarding. If your mobile phone is inoperable you

must use some other payment method for the journey

· Mobile tickets do not need cell phone or WiFi services to be activated. However, you do

need connectivity during the purchase of the ticket.

· Mobile tickets are valid for 90 minutes after activation

· Mobile tickets that have been purchased, but not activated, will expire after 30 days

· Transfer credits are not available via the SMART mobile ticket app

· If you lose or purchase a new device you can transfer any valid, unused tickets to a new

device.

SMART POLICY ON REFUNDS:

· Generally, SMART does not issue refunds on mobile products

· In the case of extenuating circumstances, customers can submit a refund request

· Refund form can be found on: www.SonomaMarinTrain.org