Very unprofessional and not reliable

Facts:

- Signed up for Bosnia-and-Herzegovina-Dedicated-IP-VPN monthly plan and payed $30 for the 1st month.

- after 21 days they couldn't deliver the product or send me a refund --> so basically they scammed me for $30.

Between the subscription/payment we exchanged a few emails:

1. One week after the payment, they still had not deliver the product/app, so I asked if they had any idea on how much time it could take for them to send it.
They told me they could not give me the exact time frame since that depends on the hosting company.

2. After 16 days since the payment, still no product, so I asked for a refund. They did not send it and neither care to reply to the email.

3. After 19 days since the payment, I told them that if they would not send me a refund during the next 48 hours I would have to give my feedback about their service. They did not send it or reply so here I'm sharing my experience with superVPN. Subscribe at your own risk.