Mobile Rescue

Get your phone the way you want it, right from day one

GET YOUR PHONE THE WAY YOU WANT IT, RIGHT FROM DAY ONE

Available to customers who have Virgin Media Protect with Mobile Rescue.

Sometimes you need a bit of help getting your phone just the way you want it. That’s where the Mobile Rescue app comes in. It’s a handy app that comes with your phone insurance, letting you connect with technology experts who can help you get your phone set up just right.

Download now for speedy help with these tasks, plus many more:

• Back up your photos and other important files

• Synch your mobile contacts

• Connect your wireless headphones

• Update your phone to suit you

• Set up the apps you want to use

• Discover more apps

• Connect to WiFi when you’re out and about

• Fix any problems with making or receiving calls

• Connect your smartwatch and other devices to your phone

HOW IT WORKS

Got a question? Get in touch, your way:

• Click the phone icon in the app to talk to us directly

• Message one of our Tech Experts via the app

• Use the ‘Search’ function to find useful guides

• Receive handy tips and notifications to keep your phone running smoothly

We’re here for you 8am-9pm Monday-Friday and 9am-6pm weekends (closed bank holidays).

WHO WE ARE

Mobile Rescue is provided by Asurion, Virgin Media’s insurance partner. Their team of Tech Experts can you help you with all sorts of tasks. You can reach them via the Mobile Rescue app, using the message or call functions.

GET YOUR PHONE THE WAY YOU WANT IT RIGHT NOW

GET THE MOBILE RESCUE APP

>> DOWNLOAD NOW

This app uses the Device Administrator permission. In order to provide remote support and screen sharing capabilities, some devices require device administration access. This access will only occur with your permission and will be disabled when the remote session ends.

App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy below that you can review before downloading the app and in the

Terms and Conditions http://store.virginmedia.com/content/dam/eSales/mobile/insurance/Mobile%20Rescue%20End%20User%20Licence%20Agreement.pdf