CieloCare

CieloCare offre la possibilità di gestire le richieste di assistenza.

CieloCare provides the ability to manage service requests from one or more help desks from your mobile application, caters in a timely manner to all assigned services and provides effective and immediate solutions to your customers wherever you may find yourself.

Offer your customers the opportunity to request service from their customer portal, consult their list of applications and status a clear and simple way.

Mobile application functions:

Client

Service Request Log.

Ticket console for clients and shares

Approvals and rejection of solutions

Service Survey Responses

Agent

Agent and Stock Ticket console

Tracking activity Record

Solutions and ticket closure

Ticket Search

Ticket Detail

Displaying additional ticket data

Displaying automatic and manual logs

Request:

Android 4.1 +

Pre-installation of CieloCare Service Management.