DCI Assist

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The exciting and innovative DCI mobile app will enhance members’ experience with DCI Group. There are several exciting functions, packaged into a very smart future proof app to ensure client service excellence!

1. Seamless access to all value-added services including detailed information of the product cover.

2. Additional cover can be requested via the app or a request can be lodged to remove risk items.

3. A built-in panic button to push in case of an emergency.

The panic button will send an alert into the call centre to “call back” the member and arrange immediate assistance.

4. Members will be able to lodge a claim on the app for these claim types:

o Home and Building Content

o Geyser

o Motor Theft

o Motor Accident

o Glass Damage

o Personal items (e.g. Jewellery, Cell Phone and Keys.)

o Damaged or Lost Goods

The app has a built-in accident manager to assist the member to capture all the relevant information at the scene of the incident. This includes capturing third party details through the vehicle licence disk and driver’s licence disk scanning functionality, witness details, road conditions, geo-location, photos of the scene and more.

5. Members will be able to recommend new leads to DCI Group.

6. Vehicle and Motorcycle Pre-inspection – the member will be able to take photos of the vehicle/bike to capture the relevant details e.g. make, model and derivative. The full pre-inspection detail will be date and time stamped and signed by the member (digitally) before sending it through to DCI offices via email to assess.

7. Home Pre-inspection – the member will be able to take photos of the household items, per room and capture item values. The full pre-inspection detail will be sent through to DCI offices via email to assess.

8. Secure registration process with One Time Pin sent to the members’ phone and integrated database lookup to ensure the process is seamless.

9. An integrated self-service web portal compatible on tablets, laptops and PC’s.