SmartPager

HIPAA Compliant Pager, Answering Service & Team Messaging

Replace Your Pager or Medical Answering Service

SmartPager is an enterprise HIPAA compliant unified communications solution for healthcare.

Each user is assigned a pager number which is used to receive voice pages with full voice-to-text transcriptions. The solution also allows for the creation of custom menu prompts and logic so your expensive and error-prone answering service can replaced with a message center available from your Android device or web browser.

IMPORTANT: Please ask your IT department to enable your account or contact [email protected] to register, otherwise our network will not send an authorization code.

FOR INDIVIDUAL PROVIDERS:

Replace your pager with confidence. Using SMS messages to transmit or receive Private Health Information (PHI) is a violation of HIPAA. SMS can be delayed, lost in the network, or accidentally forwarded to the wrong person.

Other SMS replacement, paging or alerting apps claim secure delivery but lack the ability to deliver the message unless the device has a data connection.

FOR GROUP PRACTICES:

Streamline call center operations and reduce costs. Assign pager numbers for on-call groups with custom voice prompts. Pages are sent according to on-call schedules and escalated when not responded to within configured times. Dispatch messages and track who has received, read, and replied to them from an intuitive web interface.

FOR HOSPITALS:

SmartPager is the communications hub of the enterprise. The role based console and message policy engine allows hospitals to deploy SmartPager in accordance with security and communications policies. SmartPager solves the BYOD headache with features such as lock and wipe, and custom retention settings. Integrate with EMR and scheduling systems to provide the right messages to the right team members at the right time. PACS Image integration is quickly accomplished with proprietary capture technology.

FOR CALL CENTERS:

Deliver a value added service to customers using our white label offering and gain a competitive advantage.

SMARTPAGER FEATURES:

•Persistent delivery with repeated alerting and the ability to revert to voice based paging if a device does not have a data connection.

•Paging telephone number

•Voice-to-text transcription of voice pages with audio playback

•One-touch call back

•Custom voice greetings

•Message routing based on user preferences, organization policy, availability, and on-call schedules

•Configurable message escalation

•Group paging based on a single paging number

•High resolution image sharing*

•Voice note recording and sharing

•Confirmed delivery

•Enterprise dashboard

•Contacts directory

•Templates for rapid messaging - no typing required

•Automatic Patient Health Information (PHI) purge

*Image sharing not FDA approved for diagnostic purposes

HIPAA COMPLIANCE NOTICE: If you are going to exchange PHI on your Smartphones or Tablets, you should ensure that you have a signed HIPAA Business Associate Agreement (BAA) in case you are audited. Please contact us if you would like to receive ours.