i cant get into the game either failed to log into sever or will just stop loading before tutorial.

I know my phone can push this.  but it just wont let me into the game. Its either a sever error or it will load and then stops before the tutorial. They need to fix this!!  if the phone is not even compatible why would even load the it? Funny the ffxv pocket edtion and lineage 2. Said same thing but they worked just fine