Emotional Intelligence At Work

Tudo sobre Inteligência Emocional no Trabalho.

What Is Emotional Intelligence?

Emotional intelligence is the ability to identify and manage your own emotions and the emotions of others. It is generally said to include three skills: emotional awareness; the ability to harness emotions and apply them to tasks like thinking and problem solving; and the ability to manage emotions, which includes regulating your own emotions and cheering up or

But we can actually sum up it up in a single, simple sentence: Emotional intelligence is the ability to make emotions work for you, instead of against you.

According to emotional intelligence, or EQ, success is strongly influenced by personal qualities such as perseverance, self-control and skill in getting along with others.

Emotional Intelligence or “EQ” according to J. Mayer and P. Salovey in their book Emotional Development and Emotional Intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, and to reflectively regulate it

Simply put, EQ is the ability to understand one’s own emotions as well as the emotions of others and determines how you react appropriately to them. This includes a person’s ability to handle conflicts, negotiate, and communicate.

In his best-selling book, Emotional Intelligence: Why it can matter more than IQ2, psychologist Daniel Goleman points out that a higher IQ doesn’t automatically guarantee a person’s success. EQ is what determines a person’s chances of moving up the ladder in a workplace where IQ and technical knowledge are pretty much the same.

A person’s ability to relate well with others, manage misunderstandings, lead with empathy, handle negotiations, and solve problems collaboratively determine his success in school and in the workplace.

Emotional intelligence is, in layman’s terms, our level of ability to:

• Recognize and understand our emotions and reactions (self-awareness)

• Manage, control, and adapt our emotions, mood, reactions, and responses (self-management)

• Harness our emotions to motivate ourselves to take appropriate action, commit, follow-through, and work toward the achievement of our goals (motivation)

• Discern the feelings of others, understand their emotions, and utilize that understanding to relate to others more effectively (empathy)

• Build relationships, relate to others in social situations, lead, negotiate conflict, and work as part of a team (social skills)

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