Avacon Netz

Record/view meter reading, guest access, consumption history, fault information

Avacon Netz GmbH provides a new and free service platform for all customers.

Note: Users of the customer portal can log in to the app with the same access data (e-mail address and password).

You are not yet a registered customer? No problem, use the guest access in our app.

The functions of the app and your advantages:

1) Meter reading acquisition

2) My meter readings

3) Consumption history

4) My area (FAQ)

5) Messages (New)

6) More (fault information, house connections, etc.)

1) Meter reading acquisition

With the app you can transmit the required meter reading manually or via OCR recognition.

What is OCR?

OCR stands for "Optical Character Recognition" and is simply referred to as text recognition in German. This means that the Avacon network app reads the meter reading as a number format through the OCR software and using your cell phone camera. All you have to do is hold your camera in front of your meter and your meter reading will be recognized within a few seconds (no need to snap a photo).

You can then send off the recorded meter reading and will receive a confirmation by e-mail in a few minutes.

2) My meter readings

Here you can view all meter readings that we have recorded in the billing system.

3) Consumption history

In your consumption history you will find all your consumptions, except for the voluntary readings (intermediate readings), listed in graphic and tabular form.

4) My area

Here you can view your personal data, as well as frequently asked questions and answers (FAQ) about the app.

5) News

You have chosen online communication! All messages are contained under "Your mailbox". If you need help, you can also contact “Support”

6) More (fault information, house connections, etc.)

All additional functions at a glance.

- Customer portal

- Fault information

- house connections

- Co-creators wanted

Use:

You can use our Avacon network app in just three steps:

Step 1 = Download the app

Download the app here in the Google Play Store.

Step 2 = Registration in the app

Under the link "Register" you can create a new customer account, which you can use for our customer portal and for the Avacon Netz App. For this you need your contract account and business partner number. If you already have a customer portal account, you can continue with step 3.

Step 3 = Login to app

Log in to the app with your access data and get started. Customer portal users who are already registered can log in to our app with the same access data.

Feedback:

We would like to continuously improve our service and provide you with new innovations. That's why we're happy if you tell us about your experience and opinion in using the app at [email protected].

We look forward to a positive rating here in the App Store.

Service provider:

Avacon Netz GmbH